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Terms and Conditions of Sale for Training and Products

  1. PURPOSE
These General Terms and Conditions govern the purchase of training courses and products offered on the website magnetictape.info, owned by MAGNETIC TAPE, SLU (hereinafter, Magnetic Tape). The purchase of any of the products implies full and unreserved acceptance of each and every one of the General Terms and Conditions indicated, without prejudice to the acceptance of any Specific Terms and Conditions that may apply when purchasing certain products. These General Terms and Conditions may be modified without prior notice, therefore, it is advisable to read their content carefully before proceeding with the purchase of any of the products offered.
  1. IDENTIFICATION
MAGNETIC TAPE, SLU., in compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, informs you that:
  • Its company name is: MAGNETIC TAPE, SLU.
  • Its trade name is: Magnetic Tape.
  • Its VAT number is: B40614497.
  • Its registered office is at: CL GRABADOR ESTEVE, 17 – 46930 QUART DE POBLET – VALENCIA (SPAIN).
  • It is registered in the Valencia Mercantile Registry: Volume 10727, folio 135, Page V 189609, 1st Entry.
  1. COMMUNICATIONS
To communicate with us, we provide you with various means of contact, which are detailed below: Email: ventas@themagtape.com. All notifications and communications between users and Magnetic Tape shall be considered effective, for all purposes, when made through any of the means detailed above.
  1. SERVICES AND PRODUCTS
The services and products offered, together with their main characteristics and prices, are displayed on screen. Magnetic Tape reserves the right to decide, at any time, the products and/or services offered to Customers. Thus, Magnetic Tape may, at any time, add new products and/or services to those currently offered. Likewise, Magnetic Tape reserves the right to withdraw or cease offering, at any time and without prior notice, any of the services offered. Once inside magnetictape.info, and in order to access the contracting of the various services and/or products, the User must follow all the instructions indicated in the purchase process, which will involve reading and accepting all the general and specific conditions set out in magnetictape.info.
  1. AVAILABILITY AND SUBSTITUTIONS
SERVICES For the provision of online course services, Magnetic Tape will provide access as follows: the customer will be provided with a username and password to access the e-learning classroom. Magnetic Tape shall not be liable for any damages that may be caused to said USER as a result of failures or disconnections in telecommunications networks that cause the suspension, cancellation or interruption of the magnetictape.info service during its provision. For the provision of face-to-face course services, Magnetic Tape will publish a questionnaire where interested users can enter their details and the city where they wish to take the course. Subsequently, it will publish the editions with all the necessary information for making the payment, as well as the dates, times and venue, together with the syllabus and duration. If the face-to-face course has to be cancelled or postponed for any reason, Magnetic Tape will give at least one week’s notice to inform students, who will be given the option of a refund or enrolment in the next edition if they wish. Magnetic Tape shall not be liable for any damages or losses that may be incurred by said USER as a result of events of force majeure, organisational or personal events that cause the suspension, cancellation or interruption of face-to-face training. Every effort will be made to resume training whenever possible. PRODUCTS Magnetic Tape aims to guarantee the availability of all products advertised on magnetictape.info. However, in the event that any product requested is unavailable or out of stock, the customer will be informed as soon as possible via the email address used during the purchase. If the product is unavailable and the consumer has been informed of this, Magnetic Tape may supply a product with similar characteristics at no extra cost, in which case the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract. In the event of total or partial unavailability of the order, and the customer’s rejection of the replacement products, the refund previously paid will be made using the same payment method used for the purchase. If Magnetic Tape is unjustifiably delayed in refunding the amounts paid, the consumer may claim double the amount owed.
  1. PURCHASE AND/OR CONTRACTING PROCESS
To make any purchase on magnetictape.info, the customer must be of legal age. The steps to follow to make a purchase are:
  1. Select the products you wish to add to your basket.
  2. When you are finished, go to your basket to check your purchase.
  3. Add or remove products as you wish.
  4. Once you are finished, proceed to the payment process and, if applicable, shipping.
Customers can access their previous purchases by logging into their user account. It is also advisable for the customer to print and/or save a copy of the terms and conditions of sale on a durable medium when placing their order, as well as the proof of receipt sent by Magnetic Tape by email. COMMENTS You may also request a copy of your invoices by sending an email to customer service at ventas@themagtape.com. INVOICING You will receive the corresponding invoice along with your order. To this end, the customer agrees to receive said invoice in electronic format. The customer will receive it in their email account once the purchase has been confirmed. You may revoke this consent at any time by sending an email to customer service to receive a paper invoice. DURATION This will be specified in the product description for the training course purchased. RENEWAL Training courses have a fixed duration, which cannot be extended. CANCELLATION Training courses cannot be cancelled once they have started. You may also request a copy of your invoices by sending an email to customer service.
  1. DELIVERY
SERVICES The service will be provided as follows: The service will be provided through access to a virtual classroom that will be available to the student from the start of the course until its completion. They will be able to access it at any time during this period using the user account and password provided at the time of purchase. PRODUCTS The order will be delivered to the address designated by the customer at the time of purchase, according to the chosen delivery method. The delivery area covers the following zones: Spanish national territory, other territories upon request. DELIVERY METHODS AND TIMES
  1. User passwords will be assigned for access to the training course
The maximum delivery time for access to the platform is 4 days, counting only working days. Access to the course content will usually be effective on the day the course begins.
  1. By transport agency for products:
The maximum delivery time is 5 days, counting only working days.
  1. PRICES, COSTS AND TAXES
The prices of the products and services listed on magnetictape.info will be expressed in euros unless otherwise stated and will be guaranteed during their period of validity, except in the case of printing errors and regardless of the destination of the order. PRODUCTS AND SERVICES The final prices of all products and services (and, where applicable, the final prices per unit of measurement, where mandatory) together with their characteristics, offers, discounts, etc., are reflected in each of the items appearing in the magnetictape.info catalogue.
  • Products include VAT.
  • The VAT rate is 21%, except for bandages, which are 10%, and books, which are 4%.
  • Shipping costs: shipping costs will be provided when the customer completes the shopping cart items and provides us with their shipping address, always before finalising the purchase.
The prices of products and services may vary at any time. In this case, the price to be applied will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer during the online purchase process before they confirm their acceptance.
  1. PAYMENT METHODS
We offer the following payment methods:
  1. By credit or debit card
You can make immediate payment through our Bank’s secure SSL payment gateway. If it is necessary to make any refund or cancellation of the order, the amount will be refunded through the same payment card.
  1. By Bizum
You can make immediate payment via Bizum through our bank’s secure payment system. If it is necessary to make any refund or cancellation of the order, the amount will be refunded via the same payment method or by bank transfer.
  1. By PayPal
You can make immediate payment via PayPal. If it is necessary to make any refund or cancellation of the order, the amount will be refunded via the same payment method or via bank transfer.    
  1. RETURNS AND WITHDRAWAL POLICY
In accordance with the regulations, consumers and users have the right to WITHDRAW from the contract within a maximum period of 14 calendar days without having to give a reason and without incurring any costs, except those provided for in Articles 107.2 and 108 of Royal Decree 1/2007 of 16 November, which approves the aforementioned text of the General Law for the Defence of Consumers and Users. This right of withdrawal does not apply, among other things, to:
  • Provision of services already performed or commenced.
  • Supply of sealed goods that cannot be returned for health or hygiene reasons.
SERVICES The deadline for withdrawing from the service provision contract is 14 calendar days from the date of conclusion of the contract. The user must inform Magnetic Tape of their wish to exercise this right by completing the form at the end of this document. Exercising the right of withdrawal will result in the suspension of the service. Magnetic Tape will provide the consumer with a durable medium acknowledging receipt of said withdrawal. Withdrawal means that Magnetic Tape will refund the amount already paid by the customer within a maximum period of 14 calendar days, using the same payment method chosen by the customer (provided that the service contracted is not one of the exceptions indicated above). Once we receive your request, we will contact the customer to provide details of the refund. PRODUCTS The customer will have a maximum period of 14 calendar days from the date of receipt of the requested goods or product to inform Magnetic Tape of their desire to withdraw from the contract. Withdrawal means that Magnetic Tape will refund the amount already paid by the customer within a maximum period of 14 calendar days, using the same payment method chosen by the customer (provided that the product purchased is not one of the exceptions indicated above). During this period, the consumer shall notify Magnetic Tape of their decision to withdraw from the contract by filling in the form at the end of this document and sending it to Magnetic Tape’s email address. Magnetic Tape shall provide the consumer with a durable acknowledgement of receipt of said withdrawal. In order to return a product, it is essential that it is in perfect condition and in its original packaging, with all its accessories and without having been used. Once we receive your request and check the condition of the product, we will contact the customer to provide details of the return. The customer shall bear the costs of returning the goods.
  1. LEGAL GUARANTEE OF CONFORMITY WITH THE GOODS
Products purchased through magnetictape.info are covered by a 3-year warranty period. The trader shall be liable for any lack of conformity existing at the time of delivery or supply and which becomes apparent within three years of delivery in the case of goods. This warranty period shall apply only to the extent permitted by the nature of the goods. For durable goods, the consumer shall be entitled to adequate technical service and the availability of spare parts for a minimum of 10 years from the date on which the product ceases to be manufactured, without the price of spare parts being increased when used in repairs. Goods delivered by the trader to the consumer or user shall be deemed to be in conformity with the contract when they meet the applicable subjective and objective requirements, provided that, where applicable, they have been correctly installed or integrated, without prejudice to the rights of third parties referred to in Article 117 of the General Law for the Protection of Consumers and Users. Consumable products, deficiencies caused by misuse or tampering, or defects arising from any external cause are excluded from the guarantees. To avoid problems with the installation or use of the purchased product, ensure that you have followed the installation and operating instructions contained in the user manuals. If, even so, the purchased product does not work properly, you should immediately contact the manufacturer’s customer service and technical support, or, where applicable, the representative or distributor. Technical services will usually require you to provide the following information:
  • Invoice number.
  • Identification of the specific model.
  • Serial number.
  1. RESPONSIBILITY OF THE BUSINESS AND RIGHTS OF THE CONSUMER AND USER
The trader shall be liable to the consumer or user for any lack of conformity existing at the time of delivery of the goods, and the consumer or user may, by means of a simple statement, require the trader to remedy the lack of conformity, reduce the price or terminate the contract. In any of these cases, the consumer or user may also claim compensation for damages, if applicable. The consumer or user shall have the right to suspend payment of any outstanding portion of the price of the purchased goods until the trader complies with the obligations set out in this title. The consumer and user has the right to repair the product, to its replacement, to a price reduction or to the termination of the contract, as established in Chapter II, Title IV, Book II of the General Law for the Defence of Consumers and Users. If the product does not comply with the contract, the consumer may choose between repair or replacement of the product, both of which shall be free of charge to the consumer and shall be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended. If, after the repair has been completed and the product delivered, it still does not comply with the contract, the consumer may demand its replacement, a price reduction or the termination of the contract.
  1. CUSTOMER SERVICE AND COMPLAINTS
To lodge any complaint or claim with Magnetic Tape, the customer must contact the customer service department via the email address ventas@themagtape.com. In accordance with the EU Online Dispute Resolution for consumer disputes and pursuant to Art. 14.1 of Regulation (EU) 524/2013, we hereby inform you that the European Commission provides all consumers with an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/.
  1. MAGNETIC TAPE PRIVACY POLICY
Processing of data collected in the contact form Who is responsible for processing your data? MAGNETIC TAPE, SLU B40614497 CL GRABADOR ESTEVE, 17 – 46930 QUART DE POBLET – VALENCIA. ventas@themagtape.com For what purpose do we process your personal data? At MAGNETIC TAPE, SLU, we process the information provided by interested parties in order to respond to their requests and send them commercial communications, including by electronic means. If you do not provide your personal data, we will not be able to fulfil the functions described above. No automated decisions will be made based on the data provided. How long will we keep your data? The data will be kept as long as the interested party does not request its deletion. What is the legal basis for processing your data? We indicate the legal basis for the processing of your data:
  • Execution of a contract: Management of potential customers who have expressed interest in our products and/or services. (GDPR, art. 6.1.b, LSSICE art.21).
  • Consent of the data subject: Sending commercial communications, including by electronic means. (GDPR, art. 6.1.a).
  • Legitimate interest of the Data Controller: Management of professional contact details (LOPDGDD art.19, GDPR art. 6.1.f).
  1. To whom will your data be communicated?
No data will be transferred to third parties, except where legally required.
  1. Data transfers to third countries
No data transfers to third countries are planned.
  1. What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether or not MAGNETIC TAPE, SLU is processing personal data concerning them. Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You also have the right to data portability. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep it for the exercise or defence of claims. In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, MAGNETIC TAPE, SLU will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims. You may exercise your rights in the following manner: by contacting ventas@themagtape.com When commercial communications are sent using the legitimate interest of the controller as the legal basis, the data subject may object to the processing of their data for that purpose. The consent given is for all the purposes indicated whose legal basis is the consent of the data subject. You have the right to withdraw this consent at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal. If you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may lodge a complaint with the competent Data Protection Supervisory Authority via its website: www.agpd.es. How did we obtain your data? The personal data we process at MAGNETIC TAPE, SLU comes from: The data subject themselves. Processing of customer data Who is responsible for processing your data? MAGNETIC TAPE, SLU B40614497 CL GRABADOR ESTEVE, 17 – 46930 QUART DE POBLET – VALENCIA. ventas@themagtape.com Why do we process your personal data? At MAGNETIC TAPE, SLU, we process the information provided by interested parties for the purpose of administrative, accounting and tax management of the services requested, as well as to send commercial communications about our products and services. If you do not provide your personal data, we will not be able to fulfil the functions described above. No automated decisions will be made based on the data provided. How long will we keep your data? The data will be kept as long as the interested party does not request its deletion and, where applicable, for the number of years necessary to comply with legal obligations. What is the legal basis for processing your data? We hereby indicate the legal basis for the processing of your data:
  • Performance of a contract: Tax, accounting and administrative management of customers. (GDPR Art. 6.1.b).
  • Legitimate interest of the Data Controller: Sending commercial communications, including by electronic means. (GDPR Recital 47, LSSICE art. 21.2).
To whom will your data be communicated? The data will be communicated to the following recipients:
  • Tax authorities, for the purpose of complying with legal obligations (legal requirement).
  • Financial institutions, for the purpose of issuing the corresponding receipts (contractual requirement).
Data transfers to third countries No data transfers to third countries are planned. What are your rights when you provide us with your data? Anyone has the right to obtain confirmation as to whether or not MAGNETIC TAPE, SLU is processing personal data concerning them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You also have the right to data portability. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep it for the exercise or defence of claims. In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, MAGNETIC TAPE, SLU will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims. You may exercise your rights in the following way: by contacting ventas@themagtape.com When commercial communications are sent using the legitimate interest of the data controller as the legal basis, the data subject may object to the processing of their data for this purpose. If you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority through its website: www.aepd.es. How did we obtain your data? The personal data we process at MAGNETIC TAPE, SLU comes from: The data subject themselves.

Information for consumers and users on the right of withdrawal

Right of withdrawal You have the right to withdraw from this contract within fourteen calendar days without giving any reason. The withdrawal period will expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. Procedure for exercising your right of withdrawal: To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or email) using the means of communication provided. You may use the model withdrawal form below, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of this right before the withdrawal period has expired. Consequences of withdrawal: If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. You must return or deliver the goods directly to MAGNETIC TAPE, SLU CL GRABADOR ESTEVE, 17 – 46930 QUART DE POBLET – VALENCIA, Spain, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the end of that period. You must bear the direct cost of returning the goods. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. WITHDRAWAL FORM For the attention of: MAGNETIC TAPE, SLU CL GRABADOR ESTEVE, 17 – 46930 QUART DE POBLET – VALENCIA. Email: ventas@themagtape.com I hereby inform you that I am withdrawing from the sales contract concluded with you in relation to the following products and/or services:
PRODUCT / SERVICE REFERENCE
________________________________________________________________ __________________
________________________________________________________________ __________________
________________________________________________________________ __________________
Order number:
Order date: Receipt of order:
CONSUMER DATA Name: CIF/NIF/NIE: Home: Pone: Email: In ________________________ the _____ __________________ of ______ . Signature: Basic information on data protection Data controller: MAGNETIC TAPE SLU; Purpose: To provide the requested services and send commercial communications; Rights: You have the right to access, rectify, and delete your data, as well as other rights indicated in the additional information, which you can exercise by contacting ventas@themagtape.com; Additional information: magnetictape.info. COMPLAINTS FORM For the attention of: MAGNETIC TAPE, SLU CL GRABADOR ESTEVE, 17 – 46930 QUART DE POBLET – VALENCIA. Email: ventas@themagtape.com
PRODUCT / SERVICE REFERENCE
________________________________________________________________ __________________
________________________________________________________________ __________________
REASON FOR THE CLAIM:
Order number:
Order date: Receipt of order:
CLAIMANT INFORMATION Nanme: CIF/NIF/NIE: Home: Phone: Email: In ________________________ the _____ __________________ of ______ . Signature: Basic information on data protection Data controller: MAGNETIC TAPE, SLU; Purpose: To provide the requested services and send commercial communications; Rights: You have the right to access, rectify, and delete your data, as well as other rights indicated in the additional information, which you can exercise by contacting ventas@themagtape.com; Additional information: www.magnetictape.info.

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